WHERE IS MY ORDER?
USPS or Domestic orders can be tracked by clicking here. UPS or International orders can be tracked by clicking here. Once an order is placed, please allow one to three business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so that you can track your order in transit. For domestic orders, please allow up to seven business days for your package to arrive after it's been shipped. For international orders, shipping times will vary based on where you are located and the shipping method you selected.
CAN I CANCEL MY ORDER?
If your shipping label has not been created, please contact firstname.lastname@example.org to cancel your order. Unfortunately, we are not able to cancel an order once the label for that order has shipped. We also cannot accommodate any changes to an order once it has been placed. Before you place your order, please confirm that all of your information, including your shipping address, name, phone number, credit card details, and product selection is correct, as Radiant Cosmetics is not responsible for any mistakes. Thank you.
DO YOU ALLOW REFUNDS OR RETURNS?
All sales are final. We do not offer refunds or exchanges, nor do we allow cancellations or returns. Radiant Cosmetics reserves the right to refuse any return at any time.
CAN YOU HELP WITH A DAMAGED PRODUCT?
We apologize that you received a damaged item. Please contact us at email@example.com and include a photo of your damaged item within 48 hours of receiving your product. Our customer service team will review it and get back to you.
WHAT SHOULD I DO IF I HAVE ANY ISSUES WITH MY ORDER?
Please contact us via email within 48 hours of receiving your package:
WHAT ARE THE BENEFITS OF THE NAIL GROWTH OIL?
Our Nail Growth Oil is beneficial for many reasons because it is packed with all the vitamins and nutrients that your nails need in order to have healthy growth. Our Nail Growth Oil helps with strengthening, growing, and brightening. It helps replenish your nails and will moisturize your cuticles.
MY ORDER SAYS IT HAS BEEN DELIVERED BUT I CAN'T FIND IT. CAN YOU HELP?
Please contact us at firstname.lastname@example.org if you have not received your delivered order or if it has been lost in transit by the carrier. We would be happy to assist you.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, and Discover cards. You can also choose to pay with PayPal.
HOW MUCH IS SHIPPING?
Shipping varies from country to country. Radiant Cosmetics does not have any control on automatic shipping charges from shipping carriers.
WHY IS SHIPPING HIGHER FOR SOME COUNTRIES?
Here are some factors that affect shipping rates: Destination or Origin, Weight or Dimensional Weight, Delivery Speed, Packaging Materials, Warehouse and Distribution Center, etc.
HOW DO I APPLY THE NAIL GROWTH OIL?
Twist the end of the tube for the oil to release from the brush. Brush the oil onto your cuticles and massage it in.
CAN I APPLY THIS PRODUCT OVER GEL POLISH, NAIL POLISH, OR ACRYLICS?
Yes! You can use this product even if your nails are done because the oil goes onto the cuticles.
WHAT IS THE DIFFERENCE BETWEEN THE 'NAIL GROWTH OIL' AND THE 'JUMBO NAIL GROWTH OIL'?
They contain the same formulas. The only difference is the size of the pen. The Nail Growth Oil is 3ml and the JUMBO size is 5ml.
HOW LONG DOES THE NAIL GROWTH OIL LAST?
The regular Nail Growth Oil may last about a month. The JUMBO Nail Growth Oil may last about a month and half.
HOW LONG DO I NEED TO USE THE NAIL GROWTH OIL?
You can apply it for as long as you’d like or until you’re happy with your results. Our formula has amazing nourishing and replenishing properties that promote healthy cuticles and nails!
HOW LONG IS THE GROWTH PROCESS?
You may see results in 1-3 weeks. Results may vary from person to person.
HOW OFTEN SHOULD I APPLY THE NAIL GROWTH OIL?
For best results, apply the Nail Growth Oil to your cuticles every night before bed.
CAN I USE THE NAIL GROWTH OIL ON MY TOE NAILS?
Yes! You can use this product for your toenails as well.
ARE THERE ANY DISCOUNT CODES?
To stay up-to-date with our discounts and offers, make sure to subscribe to our email/SMS marketing! Our subscribers get exclusive deals! You can also follow us on our Instagram for additional information: @radiantcosmetics
DO YOU OFFER WHOLESALE?
Yes! We currently have one wholesale option which is discounted for resellers.
WHERE CAN I FIND THE INGREDIENTS?
You can find the ingredients list on the product pages.
ARE THE PRODUCTS SAFE TO USE DURING PREGNANCY?
All our products are safe and have been developed, manufactured and packaged in compliance with the laws, regulations and guidelines applicable in each country in which they are sold. If you are pregnant or nursing and have any concerns about cosmetic products or ingredients you should discuss these with your healthcare provider.
HOW CAN I BECOME AN AMBASSADOR FOR RADIANT COSMETICS?
If you would like to become an Ambassador for Radiant Cosmetics, please submit your application here: https://radiantcosmetics.com/pages/ambassadors