Refund policy

Return/Refund Policy

All sales are final
For hygiene and safety reasons, we do not accept returns, exchanges or refunds, except as described below for damaged, defective or incorrect items.

Damaged, defective or wrong items
Please inspect your order when it arrives. If an item is damaged, defective, missing or incorrect, email us at help@radiantcosmetics.com within 3 business days of delivery with photos, and we’ll send a replacement at no cost.

Order cancellation
To cancel an order that hasn’t shipped, email help@radiantcosmetics.com. Approved cancellations are refunded to your original payment method; your bank may take a few days to post it. Once a shipping label has been created and you’ve received a shipping confirmation, the order can’t be canceled.

Lost or stolen packages
We are not responsible for packages lost or stolen after delivery to the address provided at checkout.

Failed deliveries
Please make sure your shipping address is complete and correct. If a package is returned to us because of an incomplete or incorrect address, we’ll invoice you for a new shipping label. Orders are reshipped once the invoice is paid; unpaid orders are not refunded.

Fraud and chargebacks
We may cancel orders flagged as high risk for fraud. If you have a problem with an order, please contact us first so we can help. If a chargeback is filed on an order delivered to the address provided at checkout, we will submit our delivery records to your card issuer.

Questions? Email help@radiantcosmetics.com.