Shipping policy

Shipping Policy

Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays) before they ship.

Shipping method and delivery
We ship with trusted carriers such as USPS, UPS, FedEx and DHL; the carrier is chosen based on your order and location. Once shipped, delivery within the United States usually takes 3–6 business days. Expedited shipping is not available at this time. You’ll receive a shipping confirmation email with your carrier and tracking number once your order ships.

Shipping costs
US orders of $30 or more ship free. Shipping costs for smaller orders are calculated at checkout.

International orders
We ship internationally. Delivery times vary by destination and carrier. Customers are responsible for any customs fees, duties or taxes charged by their country.

Delays
We aren’t responsible for delays caused by the carrier, customs, weather, strikes or other events outside our control. If we can’t ship your order within our stated processing time, we’ll email you with an updated date and you may cancel for a full refund.

Lost or stolen packages
We are not responsible for packages lost or stolen after delivery to the address provided at checkout. If your tracking shows delivered but you can’t find your package, please check with neighbors and contact the carrier listed in your shipping confirmation using your tracking number.

Incorrect or incomplete addresses
Please make sure your shipping address is complete and correct at checkout. If a package is returned to us because of an incomplete or incorrect address, we’ll invoice you for a new shipping label. Orders are reshipped once the invoice is paid; unpaid orders are not refunded.

Holidays
Business days do not include weekends or US holidays, including New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.

Returns and refunds
See our Refund Policy.

Questions? Email help@radiantcosmetics.com.